Privacy Policy

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information Name

Email address
Phone number
Mailing address
Relationship to a client (e.g., family member, caregiver, representative)
Any information you voluntarily submit through forms, inquiries, or service requests

1.2 Client & Care Information

Care needs, preferences, and service details
Notes related to scheduling, care coordination, or assessments
Emergency contact information

1.3 Website & Technical Data

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies and tracking technologies (for analytics and site performance only)

1.4 SMS/Text Messaging Information (10DLC Compliance)

If you opt in to receive text messages from Wingspan:

Mobile phone number
Message delivery and interaction data (e.g., timestamps, delivery status)
Consent records required for 10DLC compliance

We do not collect or store sensitive personal information via SMS.

2. How We Use Your Information

We use the information we collect to:

Provide home care services and coordinate care
Respond to inquiries and service requests
Communicate with clients and families
Send appointment reminders, updates, and service notifications
Improve website performance and user experience
Maintain regulatory compliance
Send SMS/text messages only after receiving explicit opt‑in consent
Support internal operations, analytics, and quality improvement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

3. SMS/Text Messaging (10DLC Compliance)

Wingspan uses registered 10DLC messaging to ensure secure, compliant communication.

3.1 Consent

By opting in to receive text messages, you agree to receive:

Service updates
Scheduling notifications
Care coordination messages
Occasional informational messages related to your services

Consent is not a condition of receiving care or services.

3.2 Opt‑Out

You may opt out at any time by replying:

STOP – to stop receiving messages
HELP – to receive assistance or contact information

After opting out, you will receive one final confirmation message.

3.3 Message Frequency & Rates

Message frequency varies based on your care needs and communication preferences.
Message and data rates may apply depending on your mobile carrier.

3.4 Data Use

SMS data is used only for:

Delivering messages
Maintaining compliance
Troubleshooting delivery issues

We do not share SMS data with third parties for marketing.

4. How We Share Information

We may share information with:

Authorized Wingspan staff involved in care coordination
Licensed nurses or care supervisors
Technology providers who support scheduling, communication, or secure data storage
Regulatory agencies when required by law
Emergency services when necessary for safety

All partners are required to maintain confidentiality and comply with privacy standards.

We do not sell or rent personal information to third parties.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

Encrypted data storage
Secure communication systems
Access controls for staff
Regular security reviews

However, no method of transmission over the internet or SMS is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request corrections
Request deletion (where legally permissible)
Withdraw SMS consent
Request how your data is used or shared

To exercise these rights, contact one of our offices.

7. Cookies & Tracking Technologies

We use cookies and analytics tools to improve website performance.
You may disable cookies in your browser settings, though some features may not function properly.